:root {
  --fundo: #f4f5f7; --painel: #fff; --borda: #e3e5e8; --texto: #1f2328; --suave: #6b7280;
  --marca: #8a1c4a; --marca-2: #b8336a; --entrada: #fff; --saida: #e3f2e1; --nota: #fff6d6; --sel: #f3e8ee;
  --raio: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; font: 14px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; color: var(--texto); background: var(--fundo); }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; border: 1px solid var(--borda); background: var(--painel); border-radius: 8px; padding: 6px 12px; }
button.primario, .cartao-login button, #btn-enviar { background: var(--marca); border-color: var(--marca); color: #fff; }
button.icone, label.icone { border: 0; background: transparent; font-size: 18px; padding: 4px 8px; }
input, select, textarea { border: 1px solid var(--borda); border-radius: 8px; padding: 7px 10px; background: #fff; width: 100%; }
textarea { resize: vertical; }
.oculto { display: none !important; }
.erro { color: #b42318; min-height: 1.2em; }

.tela { height: 100%; }
#login { display: grid; place-items: center; background: linear-gradient(135deg, var(--marca), #3b0a20); }
.cartao-login { background: #fff; padding: 32px; border-radius: 14px; width: min(360px, 92vw); display: grid; gap: 14px; box-shadow: 0 20px 50px rgba(0,0,0,.25); }
.cartao-login h1, .marca { margin: 0; font-weight: 800; letter-spacing: .5px; }
.cartao-login h1 span, .marca span { color: var(--marca); font-weight: 500; }
.cartao-login label { display: grid; gap: 4px; color: var(--suave); }

#app { display: grid; grid-template-columns: 360px 1fr; }
#lateral { background: var(--painel); border-right: 1px solid var(--borda); display: flex; flex-direction: column; min-height: 0; }
.topo, .topo-chat { display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 10px 14px; border-bottom: 1px solid var(--borda); background: var(--painel); }
.eu { padding: 6px 14px; color: var(--suave); font-size: 12px; border-bottom: 1px solid var(--borda); }
.filtros { padding: 10px 14px; display: grid; gap: 8px; border-bottom: 1px solid var(--borda); }
.filtros .linha { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.check { display: flex; align-items: center; gap: 6px; color: var(--suave); }
.check input { width: auto; }
#lista { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
#lista li { padding: 10px 14px; border-bottom: 1px solid var(--borda); cursor: pointer; display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; }
#lista li:hover { background: #fafafa; }
#lista li.sel { background: var(--sel); }
#lista .n { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
#lista .h { color: var(--suave); font-size: 12px; }
#lista .p { color: var(--suave); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 13px; }
#lista .badge { background: var(--marca); color: #fff; border-radius: 999px; padding: 0 7px; font-size: 12px; justify-self: end; }
.etq { display: inline-block; font-size: 11px; padding: 1px 7px; border-radius: 999px; color: #fff; margin-right: 4px; }
.meta { grid-column: 1 / -1; font-size: 12px; color: var(--suave); }

#chat { min-width: 0; min-height: 0; display: flex; }
.vazio { margin: auto; color: var(--suave); }
#conversa { display: flex; flex-direction: column; flex: 1; min-height: 0; }
.topo-chat .nome { font-weight: 700; }
.topo-chat .sub { color: var(--suave); font-size: 12px; }
.topo-chat .acoes { display: flex; gap: 8px; }
.topo-chat .acoes select { width: auto; }
.quem { flex: 1; min-width: 0; cursor: pointer; }
#mensagens { flex: 1; overflow-y: auto; padding: 16px 6%; display: flex; flex-direction: column; gap: 6px; background: #efeae2; }
.msg { max-width: min(560px, 80%); padding: 7px 10px 4px; border-radius: var(--raio); box-shadow: 0 1px 1px rgba(0,0,0,.08); white-space: pre-wrap; word-wrap: break-word; }
.msg.entrada { align-self: flex-start; background: var(--entrada); }
.msg.saida { align-self: flex-end; background: var(--saida); }
.msg.interna { align-self: center; background: var(--nota); border: 1px dashed #e0b400; max-width: 80%; }
.msg.sistema { align-self: center; background: #dfe7f1; color: #344; font-size: 12px; box-shadow: none; }
.msg .rodape { font-size: 11px; color: var(--suave); text-align: right; margin-top: 2px; }
.msg .autor { font-size: 11px; font-weight: 600; color: var(--marca); }
.msg img, .msg video { max-width: 100%; max-height: 320px; border-radius: 8px; display: block; cursor: zoom-in; }
.msg audio { width: 260px; max-width: 100%; }
.msg .doc { display: inline-flex; gap: 8px; align-items: center; padding: 8px 10px; background: rgba(0,0,0,.05); border-radius: 8px; text-decoration: none; color: inherit; }
.msg .falha { color: #b42318; font-size: 12px; }
.dia { align-self: center; font-size: 12px; color: var(--suave); background: rgba(255,255,255,.7); padding: 2px 10px; border-radius: 999px; margin: 8px 0; }

.aviso { background: #fff4e5; color: #8a4b00; padding: 8px 14px; border-top: 1px solid #f5d7a8; font-size: 13px; }
.compositor { border-top: 1px solid var(--borda); background: var(--painel); padding: 8px 12px; display: grid; gap: 6px; }
.compositor.nota { background: var(--nota); }
.modo { display: flex; gap: 6px; }
.modo button { padding: 3px 10px; font-size: 12px; }
.modo button.ativo { background: var(--marca); color: #fff; border-color: var(--marca); }
.modo button[data-modo=nota].ativo { background: #b98900; border-color: #b98900; }
.linha-envio { display: flex; gap: 8px; align-items: flex-end; }
.linha-envio textarea { max-height: 160px; resize: none; }
.anexo { cursor: pointer; }
.anexo-info { font-size: 12px; color: var(--suave); }
.anexo-info button { padding: 0 6px; margin-left: 6px; }
.sugestoes { background: #fff; border-top: 1px solid var(--borda); max-height: 180px; overflow-y: auto; }
.sugestoes div { padding: 6px 14px; cursor: pointer; }
.sugestoes div:hover, .sugestoes div.sel { background: var(--sel); }
.sugestoes b { color: var(--marca); margin-right: 6px; }

dialog { border: 0; border-radius: 14px; padding: 0; width: min(440px, 94vw); box-shadow: 0 20px 60px rgba(0,0,0,.3); }
dialog.grande { width: min(900px, 96vw); }
dialog::backdrop { background: rgba(0,0,0,.4); }
dialog form, .admin { padding: 18px; display: grid; gap: 12px; }
dialog label { display: grid; gap: 4px; color: var(--suave); }
.botoes { display: flex; gap: 8px; justify-content: flex-end; }
.admin header { display: flex; justify-content: space-between; align-items: center; }
.admin h3 { margin: 0; }
.abas { display: flex; gap: 6px; border-bottom: 1px solid var(--borda); padding-bottom: 8px; flex-wrap: wrap; }
.abas button.ativo { background: var(--marca); color: #fff; border-color: var(--marca); }
.aba { display: grid; gap: 14px; max-height: 65vh; overflow-y: auto; }
.grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 8px; padding: 0 !important; }
.grade .botoes, .grade .setores-check, .grade textarea { grid-column: 1 / -1; }
.setores-check { display: flex; flex-wrap: wrap; gap: 6px 14px; }
.setores-check label { display: flex; gap: 4px; align-items: center; color: var(--texto); }
.setores-check input { width: auto; }
table { width: 100%; border-collapse: collapse; font-size: 13px; }
td, th { text-align: left; padding: 6px 8px; border-bottom: 1px solid var(--borda); vertical-align: top; }
td button { padding: 2px 8px; font-size: 12px; }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: #222; color: #fff; padding: 10px 16px; border-radius: 10px; z-index: 99; max-width: 90vw; cursor: pointer; }
.so-celular { display: none; }

/* Card do cliente (CRM) */
#card { width: 340px; flex: 0 0 340px; border-left: 1px solid var(--borda); background: var(--painel); display: flex; flex-direction: column; min-height: 0; }
.topo-card { display: flex; justify-content: space-between; align-items: center; padding: 12px 14px; border-bottom: 1px solid var(--borda); }
#card-corpo { padding: 12px 14px; overflow-y: auto; display: grid; gap: 10px; align-content: start; }
#card-corpo label { display: grid; gap: 3px; font-size: 12px; color: var(--suave); }
#card-corpo .duas { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
#card-corpo .resumo { background: #fafafa; border: 1px solid var(--borda); border-radius: 10px; padding: 10px; font-size: 13px; display: grid; gap: 3px; }
#card-corpo .resumo b { font-size: 14px; }
#card-corpo .info { font-size: 12px; color: var(--suave); }
#card-corpo .etapas { display: flex; flex-wrap: wrap; gap: 5px; }
#card-corpo .etapas button { font-size: 12px; padding: 4px 9px; border-radius: 999px; }
#card-corpo .etapas button.ativo { color: #fff; border-color: transparent; }
#card-corpo .salvar { background: var(--marca); color: #fff; border-color: var(--marca); padding: 9px; font-weight: 600; }
#card-corpo .aviso-card { background: #fff4e5; color: #8a4b00; border-radius: 8px; padding: 8px 10px; font-size: 13px; }
#btn-card.ativo { background: var(--sel); border-color: var(--marca); }
.etq-crm { display: inline-block; font-size: 11px; padding: 0 7px; border-radius: 999px; border: 1px solid; margin-right: 4px; }

@media (max-width: 760px) {
  #app { grid-template-columns: 1fr; }
  #app.abriu #lateral { display: none; }
  #app:not(.abriu) #chat { display: none; }
  .so-celular { display: inline-block; }
  #mensagens { padding: 12px; }
  #card { position: fixed; inset: 0; width: auto; z-index: 20; }
  .topo-chat { flex-wrap: wrap; }
}